Frequently Asked Questions
What are the safety concerns when renting a moonwalk?
Our delivery and service teams are highly trained in setup and installation of each unit, and take personal pride in making certain each unit has been thoroughly inspected and safely installed to ensure the safety of the children and adults using the units.
Of course, safety of your participants also rests with the responsible adults who will be supervising the use of the unit. Please refer to all of the instructions and guidelines listed on your rental contract and on the unit itself. It is important that all users follow the rules listed on the contract and the unit. Our inflatables are all licensed, insured, and safety-rated, and exceed industry safety standards. This means that they are built with safety in mind, using the latest in high-security designs and fire retardant materials.
|Unit||Children up to 8||Children 9 to 12||Teens||Adults|
|1000 pound weight limit - 15x15 moonwalk||8*||6*||4*||4*|
|650 pound weight limit - 13 x 13 Moonwalk||6*||5*||4*||3*|
|1000 pound weight limit - Combo Units||8*||6*||4*||4*|
|300 pound weight limit - 18" Slide||1*||1*||1*||1*|
*These numbers are only a guideline. Please refer to the actual moonwalk for the specific number of riders allowed at one time.
Do you charge for set-up and/or delivery?
The delivery charge is distance-based. This is a one time charge and is not applied to each unit for the same delivery date.
Do you require a deposit?
We require a deposit of $100 per unit. A credit card of record, is preferred for the deposit. Deposits made by credit card will be refunded within 2 business days of the end of the rental period. Deposits paid by check or cash will be mailed out within 2 business days of the end of the rental period. To ensure you receive your full deposit back, please adhere to our policies.
What if I need to cancel my reservation?
You may cancel your reservation 3 days prior to your event. Deposits are non-refundable. They are, however, transferable from date to date.
What is your policy if there is inclement weather?
Safety is paramount. Bouncers cannot be used if there are existing or predicted winds of 20 mph or more, and cannot be used in the rain. If the weather is predicted to be unfavorable prior to delivery, we will call you and discuss whether we should cancel the rental and/or reschedule your event. If we set up the unit, and the weather later turns inclement (rain or higher winds), we will pick up the unit according to schedule. However, in this event, no refund will be given.
Are your units clean?
All of our inflatables and equipment are cleaned, disinfected and sanitized after each rental. We want you to be comfortable in knowing that you are providing your family and guests with fresh and hygienic rental products.
Do I need to clean the moonwalk when the party is over?
You, the customer, will need to inspect the moonwalk to make sure that there will only be a reasonable amount of cleaning done by our staff. Candy wrappers, balloons, balls, socks, and cake are just some of the items found in units. Out of the ordinary trash, dirt, etc. will result in a cleaning fee of $100 and up.
How much space do I need?
We need a minimum of 2' of clearance on all sides of the inflatable. A 17'x17' area is required for 13'x13' moonwalks, 17'x22' for most combo units, and 32'x15' for most slides. The area should be flat, free of debris, rocks, and trees. Please cut, clean and prepare the area prior to our arrival. If you have an in-ground sprinkler system, please make sure the timer is not set to go on. We can set up on grass, pavement, or indoors.
How strictly do you keep your schedule?
We pride ourselves on our punctuality. We will always deliver our units on time or early. We provide a 3 hour window for delivery, with a call to confirm when we are 30 minutes away. Please be sure to provide the most convenient number for us to be able to contact you on the date of the delivery. A second delivery charge will be applied if you are unavailable to take delivery after a delivery window has been agreed upon.
Expedited Delivery Service
For those events that have a narrow window for delivery and/or pickup we can offer our Expedited Delivery Service. It is a 30 minute window for pickup and/or delivery. Call for pricing.
How do I go about reserving an inflatable?
Call us at 513-546-5340 or...fill your shopping cart with some fun and experience our easy checkout process.
Do I have to rent for the entire day or can I rent for shorter/longer periods of time?
Our standard rates are for 8 hour rentals. However, we are flexible and can pick up early if needed. We can, if the need arises, allow you to keep the unit overnight for an additional charge. Please contact us for additional information.
When/How do I pay?
All payments in cash or check are due and expected at time of delivery. We take cash, money orders, certified checks, company checks, Visa, MasterCard, or Discover. If you are paying with credit, you must pay in full prior to delivery. There will be a $75 returned check fee on all returned checks, NO EXCEPTIONS! You can pay by credit card by giving us a call.
Do you offer a discount for renting multiple units?
Yes, we offer special discounts off of each additional inflatable you rent.
Will the Moonwalks harm my lawn?
We cannot guarantee that the Moonwalks will not affect your lawn. In most cases, it will only temporarily flatten the grass, which should recover in a few days.
Do you have insurance?
Yes. We carry a general liability insurance policy. Please note that all individuals and/or companies that rent from us are required to sign a rental agreement prior to setting up the equipment. We cannot set up the inflatables until the rental agreement has been signed.
What type of power is required for an inflatable?
The inflatable should be within 100ft. of a 110v outlet (15 amp). We will supply the power cord, but we do ask that nothing else be plugged into the outlet being used.
Can I have an inflatable at a park or forest preserve?
You must contact the park ranger/forest preserve, in advance, to let them know that you would like to have an inflatable present. Go to www.greatparks.org and/or www.cincinnatiparks.com for more information. Parks may or may not have electricity, which is necessary for these units. If your area of the park is not furnished with power, a generator will be necessary. Generators are $100.00 each and have one full tank of gas. Renter is responsible for any extra fuel required to run the generator for the duration of the event.
Who is responsible for underground utilities?
Our units are staked into the ground for stability and safety. Therefore, the renter is responsible for having all utilities located prior to their party.
What should we do to get ready for our moonwalk rental?
The first thing we like to tell people is….."Measure." Make sure you know where you want your moonwalk rental, and make sure there is enough room. Also, make sure your outside plug is working. That means….plug something in and test it! We need electricity within 100 feet of the unit. The second thing is, mow your lawn the day before, not the same day or the morning of set up. It will help keep the moonwalk clean for your kids' enjoyment. Also, if you have a dog, please clean the yard of any waste before we come. It will help to keep odors away while your kids are jumping, and will prevent any soiling of our unit(s). If you have a waterslide rental, don't water your lawn for a few days before your party. Waterslides use a lot of water, and if your grass needs it, it will absorb it a lot better if it is dry.
What are your safety rules/regulations?
1. Always have adult supervision at ALL times, when children are in or around the unit.
2. Children must remove their shoes prior to entering the unit.
3. Keep the number of children in the unit at or below the number indicated in the rental agreement.
4. No horseplay or flips.
5. Absolutely NO gum, food, drinks, candy or silly string in the unit. These items, especially silly string, are very harmful to the vinyl. Violation of this rule can result in additional charges for cleaning.
6. Keep smaller children out of the unit when older children are jumping. Allow a separate time for just the small children to participate and enjoy the fun.
7. Do not move the unit from the set up location for any reason.
8. Do not use bounce houses near water, in wet conditions, or when fireworks are being used or will be used. Do not allow drinks inside the units.
9. Have FUN!
Do you offer additional liability protection?
Yes. We are able to add the company/organization to our policy as being additionally insured. There is an extra $50 charge for this. Please contact us for details.
When shouldn't I use the moonwalk?
If winds exceed 20 m.p.h. deflate the moonwalk unit until it is safe.
May the delivery team accept tips?
Absolutely! These guys work hard, spending their weekends setting up and taking down the equipment. If the delivery person does a good job, let him know. Tips range from $5.00 on, depending on equipment and difficulty of setup.
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